Sr Specialist Digital Sales Solution

Purpose & Overall Relevance for the Organization:

As part of Sales Coordination/ Operations the Digital Sales Solutions team implements best-in-class and future oriented tools, processes, policies and guidance to enable the Sales organization to achieve operational excellence and commercial success. The holder of this position is an ambassador for our Digital Wholesale Solutions and support the Sales organization in achieving profitable and sustainable market share growth.

Key Responsibilities:
• Manage the roll-outs of the Digital Wholesale solutions (such as CLICK, Sales Rep tool, Showroom tool, activation tools) in the zone with the Global & market roll-out team and drive process change management
• Be the zone SPOC to consolidate, document and prioritize demand for required system/ process enhancements and/ or new capabilities
• For roll-outs to new sales organizations or customer groups provide transparency and insights on current sales and sell-in related processes and market needs to roll-out team (business assessment)
• Plan customer roll-out waves with Sales coordination and Sales leadership team and ensure proper and timely communication to customers
• Onboard customers to CLICK technically and support Sales teams to train customers on the platform
• Promote Digital tools within the Market sales community and ensure a constant communication flow on status of the projects and initiatives to main stakeholders, the Sales Leadership team and other sales and/or project-related functions
• Provide trainings and regular updates of the local Digital Wholesale solutions to internal functions such as customer service and sales
• Perform and manage user acceptance test for roll-outs to new sales organizations and for new features on Digital Wholesale solutions and ensure end-to-end process testing (incl. SAP AFS with Customer Service and local IT support)
• Co-ordinate cross-functionally with internal interfaces (e.g. Marketing, Sales, Finance, Customer Service IT) to ensure the CLICK platform offers relevant, timely and engaging content
• Manage and maintain local content on the CLICK platform and keep service pages up-to-date (e.g. page label translations, seasonal marketing content, FAQ pages, cut-off dates, campaigns etc.)
• Maintain local Salesforce backend and ensure master data accuracy
• Support Customer Service on technical issues with Click reported by customers, creation of IT tickets to escalate to Global IT operations
• Ensure timely season readiness of the sell-in tools in the zone in close collaboration with the marketing, IT and Sales functions (content, master data, sales calendar, assortments, packages)
• Create local market packages and assortments on CLICK, showcasing key products/ concepts across all channels.
• Develop an annual digital activation plan and coordinate the digital activation process with local functions (Sales, Marketing) to increase the customer engagement and impact top-line
• Create and send out regular newsletters to CLICK customers to promote e.g. new features, new releases, sales timelines, new season start dates and activate them to increase platform usage and drive net sales
• Ensure local reporting on defined Sales and analytics KPI’s and share insights with relevant stakeholders; Identify deviations from targets and drive necessary changes

Key Relationships:
• Country Digital Wholesale Solutions/ CLICK Manager
• Country Sales Team
• Country Marketing, CTC,
• Country Customer Service and Finance
• Market Digital Sales Solutions Team

Knowledge, Skills and Abilities:
• Strong communication skills; written, oral and presentation
• Ability to build strong relationships, both internal and external
• Strong project management skills
• Deep insight into sales and customer service processes
• Affinity to digital tools and e-processes
• Proficient IT skills including Microsoft, SAP, Newsletter/ activation tools, Salesforce, HTML
• Good organisational and analytical skills
• Able to work well under pressure
• Independent, proactive thinker
• Commercially driven

Requisite Education and Experience / Minimum Qualifications:
• 2 - 4 years within a commercially driven organization, preferably with sales or marketing experience within adidas or Reebok or comparable (Sales Coordination/Sales Development)
• Cross-functional experience ideally with Customer Service/ Operations/ IT/ Sales/ Finance
• Previous experience within an IT/service environment is an advantage
• Previous industry experience including sporting goods, fashion, FMCG